Co-design an international intranet
workshops animation
personas creation
ui design mockups
user testing
About
The project consisted of redesigning the « Tools » section of Alstom’s global intranet, a key space providing access to dozens of tools used daily by thousand of employees. Despite its central role, this section suffered from heavy navifation and outdated ergonomics, which hindered both efficiency and adoption. In a context where the intranet is a strategic driver of productivity, the goal was to deliver a more intruitive, clear and consistent experience.
Key figures
CO-DESIGN WORKSHOP
MODELING-PERSONAS
co-design mockups
intranet users worldwide
Problem
The “Tools” section was overloaded and difficult to navigate, making it hard for employees to quickly find what they needed. This lack of clarity particularly impacted newcomers, who often felt lost during their onboarding process. Through the collaborative workshops, we identified and prioritized one critical user need:
“As a newcomer, I would like to know all I need to do to be efficient as soon as possible in my job.”
By focusing on this specific pain point, the design direction became clear: create a streamlined and guided experience that supports efficiency from day one.
Objectives
Support newcomers onboarding
by providing a clear overview of all essential tools and actions needed during onboarding.
Reduce time-to-efficiency
by simplifying the information architecture and the access to key resources and tools from day one.
Improve adaption & satisfaction
for all employees and particularly among new employees entering the company.
Workshop animation
To capture reel user needs, I organized and facilitated a series of remote collaborative workshops, bringing together participants from different time zones (Europe, Asia, North America). Despite the geographical and culture diversity, theses sessions created a shared understanding of the challenges and allowed stakeholders to co-construct first solutions. Using collaborative tools such as Miro and Microsoft Teams, we applied Design Thinking methods to align perspectives and prioritize the most critical user needs.
UI design of key mockups
The UI design phase focused on clarity, hierarchy, and accessibility while staying consistent with Alstom’s brand guidelines. Three core pages were designed as “quick wins”:
Tools homepage with a new structure, simplified categories, a dedicated shortcuts area, and highlighted frequently used tools.
FAQ page redesigned as a landing page with top questions, definitions, and filter categories for faster access.
Newcomer page providing step-by-step content to help new employees become efficient quickly, with guidelines, e-learning links and process overviews.
User testing
and iteration
To validate the designs, I conducted remote usability tests with a panel of international employees, including newcomers. Participants were asked to complete typical tasks such as:
– Finding the correct tool to submit a request within two clicks.
– Locating a FAQ through the new filter system.
– Following the onboarding path as a newcomer.
Results & impacts
+35% faster tool access
confirmed through usability testing.
Higher satisfaction
from newcomers, who felt better supported during onboarding.
Increased adoption
across global teams thanks to simplified navigation.
Foundation project
The project laid the groundwork for long-term improvements.
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